These terms are the agreement between you and LOQUELO LTD ("we", "us"), a company registered in England and Wales (company number 17476753), registered office 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. They apply whenever you use Loquelo: the app on iPhone, iPad and Android, and the website and web app at www.loquelo.com.
How we handle your personal data is set out in our Privacy Policy. If you use Loquelo on an iPhone or iPad, Apple's standard licence for apps from the App Store also applies. Where it and these terms differ about the app itself, these terms apply.
By creating an account or using Loquelo you agree to these terms. If you do not agree, please do not use Loquelo.
Loquelo can be used at any age. When you create an account we ask for your year of birth.
For now, creating an account needs an invite link or code from someone who already uses Loquelo (see section 5).
When you create an account, you agree to:
Loquelo is a language-learning service: lessons, exercises, audio and speaking practice, reviews and progress tracking. We keep improving it, so lessons, exercises, features and design change over time.
We will keep the service substantially as it was described when you subscribed. If we plan a change that would significantly reduce what you get from a paid subscription, we will tell you in advance, and if you bought on our website you may then cancel and receive a refund for the part of the period you have paid for and not yet used.
A subscription unlocks all lessons in every language we teach. You can pay monthly or yearly. Prices include VAT. On our website they are shown in pounds; in the iPhone and Android apps, the App Store or Google Play shows them in your currency, including any taxes. The price you pay is always the one shown before you confirm.
Where you subscribe decides whom you pay:
Whichever way you subscribe, the subscription works on every device where you sign in to the same Loquelo account.
A subscription is paid in advance and renews automatically at the end of each month or year until you cancel. For a subscription bought on our website, we email you the amount and the date before every yearly renewal, and every six months on a monthly plan. If we change the price of a subscription bought on our website, we tell you by email at least 30 days before your first payment at the new price, and you can cancel before then. The App Store and Google Play tell you about price changes under their own rules.
You can cancel at any time. You keep access until the end of the period you have paid for, and you are not charged again.
Deleting your Loquelo account cancels a subscription bought on our website. It cannot cancel an App Store or Google Play subscription: cancel that in the store first, or you will still be charged.
If a payment on our website fails, the app tells you and asks you to update your card. If the payment still cannot be taken, the subscription ends and lessons are locked until you subscribe again.
If you subscribe on our website as a consumer in the UK or the EU, you have the right to cancel within 14 days of buying.
Your access starts as soon as you subscribe. At checkout we ask you to confirm that you want it to start straight away.
You can withdraw at any time during the 14 days, whether or not you have used Loquelo. If you asked for your access to start straight away, we refund what you paid less an amount in proportion to the time you had access, from the day you subscribed to the day you withdraw, out of the period you paid for. If you did not ask for that, we refund everything you paid. Before you confirm, the app shows the exact amount you will get back.
To cancel within the 14 days, use "Withdraw from contract" under Account → Subscription on our website, or email contact@loquelo.com. We confirm your withdrawal by email and refund you within 14 days, to the card you paid with.
A subscription bought in the App Store or Google Play is refunded by Apple or Google under their rules. Our Help page explains how to ask them.
You agree not to:
The lessons, text, images, audio and software in Loquelo belong to us or to the people who license them to us. We give you a personal, non-transferable right to use them for your own learning while you have an account. You may not reproduce, publish or sell them.
What you create in Loquelo, such as your notes, your answers and the reports you send us, stays yours. You allow us to store and process it to provide the service to you, and to use your reports about a lesson to correct that lesson.
Speaking exercises send a recording of your voice to our speech-recognition provider, ElevenLabs, to check your answer. The app asks for your permission before your first recording is sent. How recordings are handled is set out in the Privacy Policy.
We may suspend or close your account only for one of these reasons:
Unless the matter is serious or the law does not allow it, we will warn you first and give you a chance to put things right. If we close your account for a reason that is not your fault, we refund the part of a subscription bought on our website that you have paid for and not yet used.
If we ever stop providing Loquelo, we will tell you at least 30 days in advance and refund the unused part of a subscription bought on our website. Subscriptions bought in the App Store or Google Play are refunded through the store.
You can close your account at any time: Account → Delete account.
We must provide Loquelo with reasonable care and skill, and as described. If you are a consumer in the UK, the Consumer Rights Act 2015 gives you rights if digital content is faulty or not as described; if you are in the EU, the law of your country gives you similar rights. Nothing in these terms takes those rights away.
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable. If digital content we provide damages a device or digital content that belongs to you because we did not use reasonable care and skill, we will either repair the damage or pay you fair compensation.
Loquelo is for personal, non-commercial use, so we are not responsible for business losses such as loss of profit or business opportunity.
We work to keep Loquelo available and correct, but it may sometimes be interrupted, for example for maintenance or because of a fault, and we cannot promise any particular learning result.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.
We may change these terms to reflect changes in the law, in Loquelo or in how we run it. If a change matters to you, we will tell you by email or in the app at least 30 days before it takes effect. If you do not agree to it, you can cancel your subscription before then, and if you bought it on our website, we refund the part you have paid for and not yet used.
If something goes wrong, please write to contact@loquelo.com first; most problems can be sorted out quickly.
These terms are governed by the law of England and Wales, and you can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings there. If you live in the European Union, you keep the protection of the mandatory rules of consumer law of the country where you live, and you can bring proceedings in its courts.
Questions about these terms: contact@loquelo.com. Answers to common questions about accounts, free months and subscriptions are on our Help page.
Loquelo is provided by LOQUELO LTD, a company registered in England and Wales (company number 17476753), registered office 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Contact: contact@loquelo.com.
Last updated: September 26, 2026