Delete your account

Delete your Loquelo account

This page explains how to delete your account in Loquelo, the language-learning app provided by LOQUELO LTD, a company registered in England and Wales (company number 17476753), registered office 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, and what happens to your data when you do. You do not need the app installed to do it.

1. In the app

• Tap Profile in the top bar.
• Tap the settings icon in the top-right corner to open Account.
• Tap Delete account, just below Sign out, then confirm.

Your account is deleted immediately.

2. On the web, without the app

Sign in at www.loquelo.com in any browser and follow the same steps: Profile, then the settings icon, then Delete account.

3. By email

If you cannot sign in, write to contact@loquelo.com from the address your account uses and ask us to delete it. We confirm and complete the deletion within 30 days.

What is deleted

• Your account and sign-in details
• Your profile, username and preferences
• Your learning progress, word history, training, scores and awards
• Your daily counts of how you used Loquelo's features
• Your saved cards, notes, likes, lesson ratings, reminders and loqs
• Your speaking and answer history, and any bug reports you sent
• Your device notification registrations and Sign in with Apple link
• Your newsletter or waiting-list sign-up, if you made it with the same email address as your account

A subscription bought on our website is cancelled as part of the deletion, so you are not charged again. A subscription bought in the App Store or Google Play is not: deleting your account cannot cancel it. Cancel it in your store settings first (on iPhone or iPad: Settings → your name → Subscriptions; on Android: Google Play → Payments & subscriptions → Subscriptions), or you will still be charged.

What is kept, and for how long

• Payment and subscription records, including what you agreed to when you bought a subscription on our website and any withdrawal from the contract and its refund, for as long as tax and accounting law requires. They no longer point to your Loquelo account, but they keep the customer and subscription references Stripe gave us, which Stripe can link to your name and email. Our payment processor (Stripe) keeps its own invoices on the same basis.
• Your invite links, without any link to your account, because the friends who joined through them keep what they received. A link nobody has used yet stops working. If you joined with a code shared by many people, the record that one of its places was used stays too, without any link to your account.
• Records of any attempt to enter an invite code in the last two days, with a salted hash of the IP address it came from and without any link to your account, until they are two days old.
• Records of the cost of audio and speech-recognition requests, without any link to your account, for up to 90 days.
• If you joined through an organisation (for example a school or employer), that organisation's own record that a seat was issued to your email address. That record belongs to the organisation; ask them to remove it.
• Encrypted backups of our database, which may still contain your data until they are rotated out. A backup is only ever used to recover from a failure, and your deletion is re-applied before any restored data is used.
• If you had accepted analytics, the usage events already sent to PostHog, and any error reports sent to Sentry. Both carry only a random account identifier, never your email or name. They are removed under each service's own retention period.
• If you subscribed in the App Store or Google Play, RevenueCat's record of that subscription: your random account identifier and your store purchase and renewal history. Deleting your Loquelo account does not delete it; it stays with RevenueCat under its own retention period, and you can ask us to have it removed.
• If you used a speaking exercise, ElevenLabs' own logs of the recordings and lesson text it processed for us. We do not keep the recordings ourselves; ElevenLabs keeps these logs only as long as its data-processing terms with us allow.
• If you wrote or reviewed lessons for Loquelo, the lessons, comments and tickets you worked on stay, because other people's work depends on them; your email address is removed from them.

If you signed up for our newsletter or waiting list with a different email address, write to contact@loquelo.com and we delete that sign-up too.

Want a copy first?

Before deleting, you can download everything we store about your account: in the app or on the web, open Account and tap Download my data.